Configuration Backups for Genesys Cloud
RACube Backup safely replicates your Genesys Cloud configuration and metadata to secure RABackup Cloud Datastore buckets.
Genesys Cloud Org
Source Production Environment
RACube Backup Engine
RABackup Cloud Datastore
Secure Backup Vault Storage
Safe, auditable, enterprise replication
Configuration Snapshotting
Periodically fetch all configuration entities and compute cryptographic diffs using SHA-256 hashes.
Highly Secured Architecture
Safeguarded by AES-256 encryption, secure multi-tenant data isolation, and protected transport pipelines.
Audit & Drift Logs
Detailed change analysis tracking total fetched, created, updated, and skipped configuration blocks.
Staging Commit Pipeline
Preview staged objects within manual sync jobs before committing them to the production RABackup Cloud Datastore latest.json backup snapshots.
Granular Role Controls
Role-based views dividing permissions among Platform Admins, Tenant Admins, and Tenant Users.
Replication Scoping
Configure precise configuration scopes (queues, skills, routing lines) to adapt backup footprint size.